There is a lot of talk about emotion in the customer experience arena right now. A lot of it concerns the tracking, measuring and monitoring of customer emotions throughout their experience with a firm or brand. https://www.forbes.com/sites/adrianswinscoe/2017/06/18/dont-design-for-emotion-in-customer-experience/
Sitting on a stage in Wuzhen, China, a historic city up the river from Shanghai, Google chairman Eric Schmidt described what he called “the age of intelligence.”But he wasn’t talking about human intelligence. He meant machine intelligence. https://www.wired.com/2017/06/ai-revolution-bigger-google-facebook-microsoft/
Peter Drucker once said the only purpose of a business is to make and keep a customer. https://blog.intercom.com/acquisition-easy-retention-can-be-too/
Be it a marketing site that’s slower than your competitors’, an app that crashes on install, or a blog post that never loads, technical performance directly or indirectly impacts everyone at your company. https://blog.intercom.com/bringing-visibility-to-technical-performance/
One of the core principles we apply to building product at Intercom is “think big, start small”. What looks like a small piece of UI can sometimes be supported by 6 months worth of code. https://blog.intercom.com/when-a-cupcake-becomes-a-wedding-cake/
Five years ago, Clover Health COO Wilson Keenan got his first job in product management. Before that, he was a line cook. http://firstround.com/review/why-soldiers-and-chefs-make-the-best-product-managers/
The following is an excerpt from The Way to Design, a guide to becoming a designer founder and to building design-centric businesses. Adapted and reprinted with the author’s permission. https://techcrunch.com/2017/04/30/the-past-present-and-future-of-design-in-silicon-valley/
I recently conducted a study with a large, multinational company to figure out how to increase employee engagement. After the data collection was complete, I ran the data analysis and found some intriguing results that I was excited to share with the firm.